Funded Repairs

If Medicare, Medicaid, or a Private Insurance paid for the initial purchase of your SGD, funding may be available to cover repair costs!

Here are the steps to take for a repair request:

1. Contact Technical Support

In the event your device is not functioning properly, or is not functioning at all, please contact technical support at 1-800-344-1778 (Option 1). If technical support cannot correct the issue via a phone conversation or remote access to the equipment, a Repair Authorization (RA) may be created to have the equipment brought back to Tobii Dynavox and inspected for repair. This is the time to inform your support consultant that, if possible, you would like to utilize your insurance for payment.

2. Complete Required Documentation & Contact Required Individuals

A Client Information Form, Tobii Dynavox release form, prescription and letter of medical necessity are required for submission to your funding source. Tobii Dynavox is unable to release the Repair Authorization (RA) number for the funded repair without these documents.

3. Send In Completed Documentation

Fax: 866-623-9002

E-mail: fundedrepairs@tobiidynavox.com

Tobii Dynavox
Attn: Funded Repairs
2100 Wharton St, Ste 400
Pittsburgh, PA 15203

4. Receive Repair Authorization Number

Once the Repair Authorization (RA) is created, you or your listed contact person will receive an email or phone call from a member of the funded repairs department providing the RA number attached to the repair case.

5. Return Equipment Back to Tobii Dynavox

PLEASE ensure that the RA number is written on the outside of the box when the equipment is sent to Tobii Dynavox. This number helps to ensure that the equipment arrives at the proper department for inspection and quotation of the replacement parts.

NOTE: Please do NOT include any documentation in the box with the equipment. Also please do NOT send back any of the accessories for the device. And please be sure to Backup the device before shipping it. For instructions on backing up your device, please contact Technical Support at 800-344-1778 and selection option 1.

Ship To: Tobii Dynavox
2100 Wharton St, Ste 400
Pittsburgh, PA 15203

6. Authorization Requested & Coverage Verified for Repair

When completed documentation has been received, and the device has been evaluated by our repair technicians, an estimated cost of the repair will become available. This information can then be sent to your insurance company on your behalf for prior approval of the repair. Depending on the type of repair and funding coverage, additional documentation may be needed. This process can take as little as a few days to almost 60 days depending on the funding sources involved.

7. Approval Received

Once the valid approval(s) are received by Tobii Dynavox, we can complete your repair. If a favorable decision cannot be obtained from the funding source, you can elect to use an alternate form of payment (check or credit card).

8. Repaired Device Returned

If you have provided an e-mail address, we will be able to email you once the equipment ships (UPS) and provide the tracking information for your convenience.


(Download the Spanish Funding Repair Packet)

NOTE: You may also choose to cover the cost of the repair out of pocket. Please contact our Technical Support Department for more information 800-344-1778 (Option 1).